Our Customer Commitment
You have individual goals and financial obligations that differ from everyone else, and you deserve an experienced, dependable team that you trust. Our fair and ethical lending commitment to our customers includes:
- Your loan meets your needs now.
- You understand all aspects of your loan, every step of the way, and we try to answer any question you may have.
- You receive product choice and options, fair pricing and credit terms, and clear disclosure.
- We back up your loan with a 100 percent cancellation policy, so if you change your mind, you can cancel your loan, repay it in full within 10 days and we will reimburse any interest charges and fees. *
- We inform you about responsible management of credit so you can make the most knowledgeable financial decisions.
* Only real estate loans qualify in California.
