General Standards of Conduct

Employee Training

HSBC Credit Center requires employees to understand and be in compliance with all internal policies, procedures as well as the ethical standards the company has established.

• Our employees undergo comprehensive training in specific federal, state and local regulatory compliance as well as responsible lending and collection practices.
• We provide employees an award-winning training, development and education program taught by trained professionals.

Employee Code of Ethics

All HSBC Credit Center employees sign a code of ethics pledging to uphold the principles of honesty, respect and integrity in their conduct with customers, business partners and fellow employees.

• Our employee codes of conduct and ethics emphasize our overriding commitment to truthful, fair dealing and customer privacy, and prohibit insider dealing and the soliciting of gifts.
• Our employees are advised to report to senior management violations of these principles and/or questionable activities in accordance with company procedures.
• It is company policy that no employee be subject to disciplinary or retaliatory action for a good faith reporting of a suspected violation of these guidelines.